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Find a VA
Frequently Asked Questions
Below are some of the most common questions businesses ask about the Find A VA process, how our service matching services work, what “verified” means, and what to expect when contracting a Virtual Support Professional through our platform.
Find A VA is a business support matching service that connects businesses with verified Australian Virtual Support Professionals across a wide range of support areas including administration, customer support, marketing, operations, systems, tech support and more.
Businesses purchase a matching service, complete a detailed requirements form, and our team manually reviews the information provided to identify suitable verified Virtual Support Professionals aligned with the business’s needs.
Businesses then review the matched options and manage the next steps directly themselves.
The DIY service is designed for businesses that want help identifying suitable support options while managing interviews, onboarding and engagement directly themselves.
After purchase, you complete a requirements form and our team identifies suitable verified Virtual Support Professionals aligned with your needs.
The Done With You (DWY) service is a more personalised matching experience for businesses wanting additional support narrowing down suitable Virtual Support Professionals.
This service includes a more refined and curated service matching process designed to reduce overwhelm and save time.
DIY Match Access is currently available.
Done With You Matching is being introduced shortly and will provide a more guided matching experience for businesses wanting additional support.
Find A VA supports a broad range of business support areas including:
Administration Support
Executive Assistance
Customer Service Support
Marketing Support
Social Media Support
Tech & Systems Support
Website Support
Bookkeeping Support
Operations Support
Industry-Specific Support
Plus much, much more...
No.
Virtual Support Professionals listed or introduced through Find A VA operate as independent businesses and contractors.
Find A VA facilitates introductions only and does not employ, supervise or manage the professionals listed on the platform.
Verification indicates that selected business and professional information has been reviewed by Find A VA at a point in time.
This may include:
ABN or business registration
insurance documentation
online presence
experience evidence
service agreements
Verification does not constitute licensing, accreditation, endorsement or guaranteed competency.
Businesses remain responsible for conducting their own due diligence before engagement.
No.
Find A VA facilitates service matching and introductions only.
While we take reasonable steps to identify suitable support
options, we cannot guarantee:
suitability
compatibility
availability
outcomes
performance
business results
Final engagement decisions remain the responsibility of the business.
As this is a structured, human-supported service matching process, timeframes may vary depending on the complexity of your requirements.
We aim to provide suitable options within approximately 3-5 business days after receiving your completed requirements form.
Yes.
Businesses remain responsible for:
reviewing matched options
conducting interviews
assessing suitability
agreeing terms
onboarding
managing the working relationship directly
Yes.
You can indicate whether industry-specific experience is required as part of your requirements form.
We support businesses across a wide range of industries including:
Medical & Allied Health
Real Estate
Legal
Coaching & Consulting
Trades & Construction
E-commerce
Education
Professional Services
That’s quite common.
Many businesses know they need support but feel unsure about exactly what tasks to hand over or what type of support would suit them best.
Our service matching process is designed to help businesses access more suitable, well-aligned support options based on the information provided.
Yes.
Depending on your business needs, you may choose to engage multiple professionals across different support areas.
No.
Find A VA facilitates introductions only.
Any engagement entered into between a business and a Virtual Support Professional is solely between those parties.
Businesses are responsible for managing the engagement relationship directly.
After purchase, you will be directed to complete a detailed requirements form.
Once submitted:
Our team reviews your requirements
Suitable verified professionals are identified
Service matched options are provided to you
You review and connect directly with suitable options
Yes.
Virtual Support Providers can apply to be listed with Find A VA.
To be eligible for matching opportunities, providers must complete the verification process.
You can email info@findava.com to request more information.
Find A VA has already connected thousands of businesses to virtual support and is designed to provide businesses with a more structured and guided service matching experience.
Rather than relying on public job postings or endless profile searching, our process focuses on:
verified professionals
human-supported service matching
reduced hiring overwhelm
more relevant support options
Australian-based providers
Due to the nature of service matching and introduction services, refunds are generally not available once the chosen service work option has commenced.
Please refer to our Terms & Conditions for full details.
Simply go to the FIND A VA page on this website, choose your preferred service option and complete the purchase process to begin your service request.
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